# 📣 **Marley AI Alerts — Act on Calls While They Still Matter**

Marley AI does not just score calls. It alerts the right people when something needs attention, using **Microsoft Teams, Email and SMS** so your team can respond in real time.

📧 Email Alert Example

💬 Stressed & Negative Teams Alerts

## 💬 Microsoft Teams Alerts

Alerts posted directly into Teams so managers see issues as they happen.

- Negative or deteriorating sentiment
- Out-of-hours call-outs
- High-value or VIP callers

## 📧 Email Alerts

Structured summaries delivered straight to email.

- Per-call detailed summaries
- Full sentiment breakdown
- Links to dashboards

## 📱 SMS Alerts

Instant notifications for urgent situations.

- Red / escalated calls
- Out-of-hours emergencies
- Custom “high-priority” triggers

## ⚙️ How Marley AI Decides When to Alert

Alerts come from the three-stage sentiment engine:

- **Initial** — how the call begins
- **Mid-call** — how things change during the call
- **Final** — how the call ends

AI identifies the moments humans must know about:

- Stressed calls that never recover
- Neutral calls that deteriorate into Red
- Repeated unhappy callers
- Agents consistently rescuing or struggling

## 📊 Example Triggers

- **Red outcome detected** → instant alert
- **Amber stressed call ending badly**
- **Out-of-hours call-out** → Teams + SMS
- **VIP customer negative pattern**

Rules are customised per business.

⚡ Marley AI Alerts turn insight into action — before the customer has fully walked away.

[💡 Talk to us about enabling AI alerts for your business](/content/marley-help-and-support#ContactUs/index.html)

Already seen the sentiment engine? [Go back to Marley AI Sentiment](/content/ai-sentiment/index.html)