📣 Marley AI Alerts — Act on Calls While They Still Matter

Marley AI does not just score calls. It alerts the right people when something needs attention, using Microsoft Teams, Email and SMS so your team can respond in real time.

📧 Email Alert Example

💬 Stressed & Negative Teams Alerts

💬 Microsoft Teams Alerts

Alerts posted directly into Teams so managers see issues as they happen.

• Negative or deteriorating sentiment
• Out-of-hours call-outs
• High-value or VIP callers

📧 Email Alerts

Structured summaries delivered straight to email.

• Per-call detailed summaries
• Full sentiment breakdown
• Links to dashboards

📱 SMS Alerts

Instant notifications for urgent situations.

• Red / escalated calls
• Out-of-hours emergencies
• Custom “high-priority” triggers

⚙️ How Marley AI Decides When to Alert

Alerts come from the three-stage sentiment engine:

• Initial — how the call begins
• Mid-call — how things change during the call
• Final — how the call ends

AI identifies the moments humans must know about:

• Stressed calls that never recover
• Neutral calls that deteriorate into Red
• Repeated unhappy callers
• Agents consistently rescuing or struggling

📊 Example Triggers

• Red outcome detected → instant alert
• Amber stressed call ending badly
• Out-of-hours call-out → Teams + SMS
• VIP customer negative pattern

Rules are customised per business.

⚡ Marley AI Alerts turn insight into action — before the customer has fully walked away.

💡 Talk to us about enabling AI alerts for your business

Already seen the sentiment engine? Go back to Marley AI Sentiment